All About Chatbot and why we used it
All About Chatbot and why we used it - infoweb24.com

All About Chatbot and why we used it?

All About Chatbot and why we used it?

About Chatbot – If you are looking to reduce the cost of the support team and at the same time increase the quality of customer service for your business, we suggest chatbots. By using chatbots, you can provide the best possible customer satisfaction experience and at the same time move it forward automatically. In this article, we will give a full review of chatbots, their types, advantages, and disadvantages, and we will fully acquaint you with this new technology.

With the development of artificial intelligence and the role of messengers, the use of chatbots in companies as a means of communicating with the customer is increasing day by day. If you also have a business and want to give your customers the best response in terms of support and after-sales service, take the use of chatbots seriously.

In this article, we will give a full review of chatbots, types, and examples. Also, if you are hesitant to use chatbots, you can make the best decision for your business by being aware of its advantages and disadvantages. To get acquainted with chatbots and their applications for businesses, we suggest you stay with us until the end of the article.

What is the meaning of chatbot?

Chatbots are a series of software programs that are built using artificial intelligence and natural processing language (NLP) to be able to understand the needs of people at the lowest cost and get them to the desired result. In other words, chatbots are virtual assistants for a better user experience because they are used in a variety of tasks, including sales, marketing, after-sales service, and more.

In other words, chatbots mimic human speech in writing or speech to communicate with humans. Access to these attractive and useful bots is possible through web applications or applications.

Today, the use of these smart bots is more in customer service to be able to attract customer satisfaction more easily. Another positive point is the lack of time and space constraints, which leads to the need for less manpower in businesses. A well-built chatbot does the following:

They use data from previous conversations (if any) to understand the questions people are being asked.
Analyzes the correct answers in the training course.
Uses machine learning and natural language processing to learn texts and continually improve on their future answers.

The first chatbot in history!

You might think that chatbots were made in the last decade and were not before, but it is interesting to know that the first chatbot was called ELIZA and was made in 1960 by Joseph Weizenbaum (MIT professor). In making it, he used the pattern matching method and an alternative to conversation simulation. In general, the program was designed to mimic human dialogue. It works by comparing and answering the words that users enter into the computer with a list of possible answers in the script.

What are the types of chatbots?

Once we are fully acquainted with what chatbots are, we will move on to their types. Chatbots are classified into two categories based on the technology used to build them, each of which is fully described below:

1. Chatbot by setting instructions

Some chatbots work with a set of instructions and conversation with these types of bots is limited because they can only respond to a certain number of requests and words and are only as smart as their programming code. For example, consider a banking robot that asks the user several questions to understand the user’s intentions and requests. This robot is something like “Please tell me what I can do for you by telling you the balance of the account, money transfer or bill payment” If you tell the robot anything other than that, he will repeat the same question again because only for this Cases are planned and do not understand other matters.

2. Chatbot with machine learning (machine learning)

These types of chatbots work through machine learning and have an artificial neural network inspired by the human brain. In fact, these robots are programmed to be able to answer new questions and words, and improve this process over time so that they can answer the questions correctly.

Examples of this type of chatbot include Facebook Messenger chatbot called Facebook Messenger, whose role is to interact with customers and has a wide range of applications and can be used for various applications, including asking for news, buying different products, and so on.

How do chatbots work?

As we said in the first part, artificial intelligence and NLP language are used in making chatbots. NLP is the natural language processing and voice recognition technology used in various bots including Siri, Cortana, and others.

Chatbots process user-generated text through a process called parsing, but before processing the user’s words based on complex algorithms to understand their meaning, they infer what you are saying or wanting and the most appropriate answers. It prepares the basis for this information. Some robots are professionally designed so that when talking to them, it becomes very difficult to tell if you are talking to a robot or a human.

What are the benefits of chatbots?

In this part of the article, we talked in detail about what chatbots are, their types, and how they work. Here are some benefits: If you are unsure about using them, you can make the best decision. The main advantages of chats are:

1. Collect data from the customer

Using chatbots, you can collect data on customer needs and their basic questions and improve them. In other words, you can sort this data and identify the most frequently asked questions and put these questions in the FAQ section of your website or take action to solve these problems to save your customers from confusion.

2. sales increase

When you solve your customers’ problems as quickly as possible, their desire to buy from you increases and as a result, your sales increase. In other words, when customers know that if there is a problem in their purchase, the problem will be solved immediately, they are sure of their purchase. Other uses for bots include information about the latest products, as this type of advertising is more personal and sent directly to the customer, thus increasing your chances of increasing sales.

3. Availability

It can be very difficult and costly to set up a business support department for your business that is available 24 hours a day, 7 days a week. On the other hand, because customers want to solve their problems in the shortest possible time, the use of chatbots easily solves these problems and gains their satisfaction.

4. reduction in costs

Another advantage of chatbots is that they are less expensive to use than the support team’s pay. If you want to have a great 24-hour customer support team, it will certainly cost you a lot, but using these bots, in the long run, will save a lot of money. Also, one of the most useful tasks is to assign frequently asked questions to these bots and complex questions to the support team, as this will greatly reduce the number of support people and also greatly reduce costs.

5. Increase customer satisfaction

One of the problems that may arise in the support team is a bad response to customers for various reasons, including lack of a favorable mood, etc., but in the chatbot, these problems do not exist and customers receive the best response from it at any time. They will have a good conversation and as a result, customer satisfaction will increase.

What are the disadvantages of chatbots?

Like everything else, using chatbots has its drawbacks. If you decide to go it cheap and risk the low bandwidth you are only fooling yourself into knowing what to look for and tactics to help ease the way. The most important disadvantages of chatbots are:

1. Lack of feeling

As is clear, chatbots do not have the same emotion as humans. In other words, bots can be very insensitive and mechanical, that is, they only move the conversation in a predetermined direction, and if the customer has another unexpected request from them, they may not be able to respond properly. Needless to say, this is often seen as an advantage and leads the conversation in the right direction.

In some cases, having emotions is essential to better interact with the customer. Of course, it is worth noting that today there are solutions to this problem. For example, there is a program called Aivo, which is made using artificial intelligence and allows you to create characters for bats.

2. Difficulty in construction

Building a good and practical chatbot is another challenge. In order to build it, in addition to a lot of time and effort, you also need a lot of capital to build a good chatbot with good performance that can provide the best customer service and satisfy them.

3. Answer simple questions

One of the biggest disadvantages of chatbots is that they can only answer simple questions and can not answer difficult and complex questions. So you need to train your chatbots to get the most out of their conversations and requests with customers.

4. Need maintenance

Chatbots need constant monitoring, maintenance, and optimization in terms of knowledge and how to communicate with customers. In other words, you have to constantly give them new data related to customer needs and requests so that smart bots can extract the most relevant and useful content to solve your customers’ problems. To do this, you can check your robot conversations and identify the most frequently asked questions and add the answers to this chatbot database.

5. Increase customer satisfaction

One of the problems that may arise in the support team is a bad response to customers for various reasons, including lack of a favorable mood, etc., but in the chatbot, these problems do not exist and customers receive the best response from it at any time. They will have a good conversation and as a result, customer satisfaction will increase.

What are chatbots used for?

According to research by Spiceworks, 40% of large organizations with more than 500 employees have started one or more chatbots in 12 months. These companies have high expectations of them due to the use of artificial intelligence, which we will examine their main applications below:

1. Increase productivity and reduce costs

Today, companies intend to automate the simple and repetitive tasks previously performed by individuals, using chatbots, which reduce costs and focus employees on more important issues and increase their productivity. In general, using chatbots instead of people in some companies, especially in the after-sales service to customers and call centers is very important. Now let’s look at the main features of chatbots that make this work:

  • Their scalability
  • Do not increase costs by increasing the number of customers
  • Avoid scams
  • Being multilingual

2. Improve the customer experience

Chatbots provide a good experience and increase their satisfaction by providing direct and simple interaction to customers. Now, if we look at this issue from the point of view of customer satisfaction, providing good services means an advantage over other competitors. We now turn to the main advantages that differentiate these smart bots from other channels of customer relationship:

  • Simple and straightforward
  • Fast and hassle-free
  • Natural and human conversation simulation
  • Personalized

3. Increase company revenue

For a chatbot, the most important thing is to correctly identify the time when the customer needs the service, to understand the need, and to communicate correctly. Chatbots act as a sales channel using existing data and are a good tool for gathering information. As a result, any customer chat with these smart bots can add a lot of information about that customer to the company system; So that maybe change the sales process of the product and increase its sales.

Know the 5 famous chatbots you need!

Making chatbots accelerated in 2016 when Facebook showed the world the possible work with chatbots. Google also entered this vast world by building the Google Assistant chatbot. Since then, a large number of chatbots have been created on websites, applications, social networks, etc.

Of course, some of them have been created for malicious purposes, such as transmitting the virus to a computer, increasing the number of YouTube videos, and so on. In this section, we will introduce you to this innovation in the best way by introducing the best bots:

1. Natomi

Using artificial intelligence, this chatbot has been able to provide services to various companies via email, chat, messaging, and voice. Naomi chatbots have the highest level of accuracy among other customer service chatbots due to their advanced natural language comprehension engine. Through these bots, more than 70% of customer requests can be answered properly without human intervention, which saves a lot of time. Now, if we want to say their main features and applications, they are:

  • Understanding natural language for human-like conversation
  • Continuous reinforcement learning and optimization
  • Feeling analysis for the next best textual action
  • Dedicated customer success team
  • Being multilingual

2. Duolingo

Learning English is not an easy process and always requires serious effort and perseverance. At the beginning of learning a language, you will probably be embarrassed to speak English to others so that you can not have a good sentence! Duolingo has solved this problem by using its chatbot because it is fully equipped with artificial intelligence algorithms and therefore understands the user and provides a correct and unique answer for each person.

3. Fandango

If you are a fan of movies and series, do not miss this chatbot! This bot is very useful for moviegoers because, with its simple and easy user interface, you can be informed about the latest movies, their previews, as well as popular theaters, and even get tickets for them.

4. Google Assistant About Chatbot

This chatbot is present in all Android phones and you can access it by swiping the screen. In fact, what this bot does is provide suggested answers to users’ questions and requests. In addition to answering users’ questions, he can also learn from them and offer them personal suggestions. It is worth mentioning that in early 2020, Google announced that it would add a new feature to this bot called “Scheduled actions”, which allows users to use their mobile phone from their smart coffee machine, smart vacuum cleaner, etc. To use.

5. Dominos About Chatbot

One of the cool things about Dominos fast food is that it uses chatbots to order food. More precisely, you can use this bot to access the full menu of foods, a list of previous orders, tracking the position of orders, and more. One of the most important advantages of this bot is its accessibility through different platforms, which makes it different from other competitors.

What future awaits chatbots?

If we compare chatbots that have been created over time, we find that over time they become smarter, more user-friendly. This is more useful, and most importantly, able to respond faster. In short, the purpose of chatbots is to increase customer satisfaction. As time goes on, we will realize that bots are an important and indispensable part of digital marketing. Maybe even in the future chatbots will be used as a customer representatives!

The future of marketing in the hands of chatbots
Software that is built through artificial intelligence and natural language processing is called chatbots, which are classified based on the use of artificial intelligence and predefined instructions. These bots are widely used in marketing due to various benefits such as low cost, 24-hour access, data collection, and many large companies, including Google, Microsoft, and others. Of course, it is worth noting that over time, the presence of chatbots in the world of marketing has become more prominent and their use has increased.

Have you had any experience with using chatbots? Have you ever used chatbots in your company? What companies do you know that use chatbots? Were you able to get what you wanted and get the answer to your question through chatbots? Please share your comments and suggestions with us and other fellow members of the Academy below this post.

 

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29 comments

  1. سلام محمداجمل هستم ازافغانستان ولایت بلخ بنابر تهدیدات امنیتی و مشکلات نمیتوانم در افغانستان زندگی کنم از دست طالبان چون با ریس جمهور غنی یکجای بریشان کمپاین انتخاباتی کرده بودم فعلا تحت تعقیب طالبان هستم و من با فامیل ام جای مخفی زندگی میکنم فعلا از همکاری تان با ما دریغ نکنید چون زندگی ما در خطر است و مه تمام اسناد و شواهد را با خود دارم اگر خواسته باشید لطفا به ما توجه کنید اگر نی ما را از بین میبرد اگر پیدا مان کند

    • I am an Afghan. You know very well that the last few days in Afghanistan have been very bad and Afghanistan has been occupied. I am a correspondent in Afghanistan and terrorists are warning me. My life is in danger. I want to live in a safe place. Thanks for going

      • I am an Afghan. You know very well that the last few days in Afghanistan have been very bad and Afghanistan has been occupied. I am a correspondent in Afghanistan and terrorists are warning me. My life is in danger. I want to live in a safe place. Thanks for going

  2. مابه همکاری شما نیاز داریم و از هرنوع خدمت کی از دست ما بیاید از شما دریغ نخواهم کرد از شما خواهیش میکنم ما را یاری کنید چون زندگی شیرین تر از همه چیز است و ما زندگی آرام نداریم

  3. زه غواړم چی درشم

  4. My name zabihullah

  5. this is a good way for afghanistan pepool to stay saf i wont to invite me.please.

  6. Iam almas momand iwant to goto london

  7. I am an Afghan. You know very well that the last few days in Afghanistan have been very bad and Afghanistan has been occupied. I am a student in Afghanistan and terrorists are warning me. My life is in danger. I want to live in a safe place. Thanks for going

  8. this is a good way for afghanistan pepool to stay saf i wont to invite me.please.

  9. ijazulhaq oryakhail

    name ijazulhaq oryakhail from afghanistan my life is not sefe please hellp me

  10. my name ijazulhaq oryakhail from Afghanistan my life is not sefe from Afghanistan kabul

  11. I am a miserable afghan. IWork as a manager in th statistics department .you know the situation inafghanitan better .I feel my life is in danger .shegiveme shelter for two months .if the situaton improves I will return to Afghanistan .

  12. this is a good way for afghanistan pepool to stay saf i wont to invite me.please.

  13. I wish to go united kindom … The situation in afghanistan is very danger

  14. It is good

  15. Hello dear sir and madam this is samiullah from kunar province thanks for helping needy Afghan people currently we are in big trouble hope save me and my family .

  16. Sayed Rahman from 2017 to 2021as the director of the National Program of Citizen charter in Badakhshan and Ishkashim districtWith the arrival of the Taliban in Ishkashim district on August 4, 2021, everything in our lives turned upside down and telling us that you are planning a plan for the West and the outside world, you can no longer work.Because I was at the head of the sector staff. All of the things I noticed was why women in the law should not be in the Council I worked in accordance with the policy policy.I am currently displaced and the Taliban say you got a salary, so give it to me, because I did not have money, I ran away and he changed me.Thanks Seyed Rahman

  17. Hi my name is salim I am Afghan my life is in dangerous please invite me to come

  18. my name is Mohammad Aslam I am work in the NDS now my and my family life is in the danger plase help me

  19. I am an Afghan. You know very well that the last few days in Afghanistan have been very bad and Afghanistan has been occupied. I am a corrseponted in Afghanistan and terrorists are warning me. My life is in danger. I want to live in a safe place. Thanks for going

  20. Dear sir.

    I from afghanistan khost province I,m a part journalist and a student.
    Sir taliban Attack my home and attack for me taliban want to kill me and my family we are so scaring and i want to copmlet my study i love study plzz help me i want to go i left my country plzz help mee

  21. Sabawoon Humdard

    I am from Afghanistan from loghman province

  22. mohammadomidnoori

    I was interpreter know my life is in the risk I need to your help take me to another country thanks

  23. سلام من یک افسر پولیس بودم فعلا زندګی من در خطر میباشد میخواهم به کانادا مهاجرت کنم تشکری میکنم از کومک بشر دوستانه تان نمبر واتساپ 0093703002808

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